Frequently asked questions

If you are interested to buy a commission, you can visit our price list (/prices)to give you an idea of the type of project you prefer. After that, you can contact us via email ( at moonpixart@gmail.com (mailto:moonpixart@gmail.com)) and send us your idea/descriptions. If you have in mind something different than the basic type of commission listed, we can talk about it and give you a quote based on your needs. We are always open to new types of projects! After we've talked about your project together and give you a specific quote, only after your approval we'll send you a Paypal Business invoice for the payment. After that, we can start to make your commission alive!

1. Contact us via e-mail ​( moonpixart@gmail.com ) to discuss your ideas and define your project together! We may like some reference images or a written description of what you need. Don't be afraid to explain additional details, we want to do our best to create exactly what you desire. 2. After we agree on your commission, we will send you an invoice through PayPal via e-mail. 3. After the payment, we will make a rough sketch in 24/48 hours. If you are not satisfied with the concept, please feel free to share your feedback. We will do our best to fix it! 4. The average time to complete a standard commission is 5 to 7 business days for a Sketch, 15 to 30 business days for a fully rendered Painting, or up to 45 days for some of the most complex artworks. However, the completion time is just an estimate and may vary depending on the complexity and number of subjects, the number of changes you request during the process, and the queue of other active commissions. If you need your commission in a short period for a specific date, we can work together and find a solution to deliver it on time. 5. During the whole making process, we will send you some "work in progress" images to discuss the shape, the colours, and the details. Please let us know what you'd like to change in the early stages of the artwork. When the work is at an advanced stage, it may be hard to edit anything. 6. Our main goal is to make you happy. We offer several revisions and updates throughout the process, making sure the final product always meets your expectations. So, please don't hesitate to tell us everything you think to help us to make your commission perfect! 7. Once the work is complete, we will provide you with an HD link to download your commission in an A4/A3-sized file (or a different format if needed). 8. We hope you will enjoy your commission!

You can send us your descriptions via mail, at moonpixart@gmail.com.(mailto:moonpixart@gmail.com) You can write a textual description and/or send us some reference pictures, it helps us to understand your idea correctly. Anyway, with the high quality and resolution of the picture provided, we can assure you a better result with the final piece. If you're not sure about what you would like to create or can't choose between different ideas, we can talk about it together to find exactly what you need. Don't worry about going deep into details, we're passionate readers ;)

After we reach an agreement on your commission, we will send you an invoice to your email through PayPal Business (taxes are included in the price). In this way, you should be able to pay with different methods, even without a PayPal account. The prices of our commissions are in Euro (€), and we suggest checking the currency value before commissioning. After discussing the commission, and we have your approval to start, we don't accept refunds. But if for health or family issues, we can't finish your work, you will be refunded for the entire price (Transaction and tax fees may vary the price).

Guidelines for hiring us for a personal project: • The Artists retain ownership of the artworks. • Commissioned artworks are for personal use only. This means that you cannot distribute or use them for commercial purposes. If you are interested in a commercial project, feel free to ask. • It is not allowed to edit, replicate, or overpaint the artwork by other artists or to use AI to rework it. • You are allowed to share your digital artwork with anyone and anywhere. We would appreciate it if you credit us whenever possible. It could be very helpful, thank you! • For security reasons, please refrain from sharing the HD file with anyone, except for a recipient of the artwork as a gift or print service if needed. You are free to share a smaller version (No HD). Feel free to ask if you need one! • We may use your commission for advertising and portfolio purposes, unless you request to keep it private for a short period (for example, for a Birthday present). • You are free to print your artwork through any local or web print services. • All information, references, and textual descriptions provided to the Artists about the commission are confidential. We will not disclose any information to third parties without your consent.

Our primary goal is to bring joy to our clients by creating unique and personalized artwork. Your Commission is made from scratch by hand digitally, using a graphic tablet. When your work is completed, we will send you a link via email with the high-resolution file (normally A4/A3 at 300dpi, vertical or horizontal format) ready to be printed on your favorite medium. So, you will not receive any physical objects, but a digital file delivered after the completion of your commission. Normally, we work on a "classic" painting format, but if you need any different resolutions or shapes like banners, icons, badges, feel free to ask.

Simple Armour, weapons and Jewellery are included. Adorned and complex stuff may increase the price.

Usually, pets, critters or companions are considered extras. The price may change a little based on the complexity and size of the subject (around 50% - 80% of the base price), but normally will not cost more than a second character. ​ If you are interested to add your pets, let us know! ​

After your purchase, we will make a rough sketch in 24/48 hours (on business days). The average time to complete a standard commission is 5 to 7 business days for a Sketch, 15 to 30 business days for a fully rendered Painting, or up to 45 days for some of the most complex artworks. However, the completion time is just an estimate and may vary depending on the complexity and number of subjects, the number of changes you request during the process, and the queue of other active commissions. If you need your commission in a short period for a specific date, we can work together and find a solution to deliver it on time.

Sure! We are always open to a different type of commission. Especially feel free to ask if you see an artwork on our gallery that you like, but it's not under a category of our listing. Or, if you want our style combined with another one from your favourite videogame, movie poster etc. Also, remember that we can mix different elements from different styles! Don't be afraid to share your ideas with us!

Yes! If you want a specific person or pet on your commission, feel free to ask. We can make it realistic, stylized or cartoon, as you prefer! We can make your portrait, your family, a friend, your cat or dog etc. Or if you want a specific actor/actress, model or singer, we can also make it. We can take inspiration from specific anatomical details and mix them to create your character. You can provide us with different references that you like for the shape or colours of the eyes, nose, face/body structure etc.

We can offer different style for every type of commission: https://static.wixstatic.com/media/f090ba_a5f75e7a34bc4fe6b66d3aeb9492dfa9~mv2.jpg - Realistic - Natural life-like proportions, it's a great choice if you need to portray a specific person from a photo reference. https://static.wixstatic.com/media/f090ba_e3254345b3fe4eb38a7445d011865f5d~mv2.jpg - Stylized - A Style-oriented anatomy. That's a perfect way to portray a fictional character. https://static.wixstatic.com/media/f090ba_1e94e107fcf74f3885df9fd446909d43~mv2.jpg - Cartoon - More stylized features, like Big eyes and soft face lines, creating funny and cute illustrations. You can choose or leave us to decide the best choice for your needs. Feel free to share your preferences!

Yes, we can! You can provide us with a textual description, and/or photo references of the details you take inspiration for. You can start from the fantasy or mythologic creature (adding what you want), mix some animals or creatures or create yours from scratch. For this purpose, we also make the concept work to help writers to give shape to the characters of their stories. Don't be afraid to give freedom to your imagination!

We can make every Fantasy races, creatures, and character's class/profession or pets, from each fantasy/sci-fi worlds... games, books, or from your imagination! But we can also make realistic art and portraits, starting from a photo or an idea that you have in mind. Feel free to ask, we'll be glad to talk about that with you!